As a new small publisher (http://www.norlightspress.com), I've been happy with the Coffee Cup Shopping Cart. Even as dense as I am, I've been able to make everything work.... for the most part...

Right now I'm having a problem with any sale made through the Authorize.Net clearing house account. Immediately after a transaction is completed, I get a nice confirmation email from Authorize.Net, but in the body of the email, I'm missing the name of the product sold. With multiple items with the same sales price, it's very difficult to know "what I sold".

I first checked my Coffee Cup Shopping Cart setup and from what I can see, all is well as far as data elements entered at the time I added each product. So next, I queried Authorize.Net, and here's how they replied:

Thank you for contacting Authorize.Net!

If you want us to display the item that was purchased, that would need to be submitted in the invoice number field or the order description field, and you would need to set that up with your shopping cart to be submitting that information.

Note: This Post was updated on May 11th after multiple attempts have been made to resolve this problem. To the best of my discovery, every entry in the Shopping Cart system is correct and works exactly as advertised with a PayPal payment. However... the Authorize.Net add-on that I purchased and implemented into our Shopping Cart system, seems to be at fault. I've tried reinstalling the add-on, but still get the same result... The order acknowledgement being returned to me from Authorize.net STILL ARE MISSING THE DESCRIPTION OF THE ITEM ORDERED. This IS serious! I have multiple products with the same price, and when the order comes in, we can't tell what the ordered item was without contacting the customer.

Please... if anyone at Coffeecup or a user has a solution/suggestion, I'm in need of it. Otherwise, I will probably have to drop this solution and go with another. Thanks!

Vorris Justesen
adminmgr@norlightspress.com

Yea,
I'm having the same problem.
I've upgraded to shopping cart 3.1 and still the same problem.
Any fixes?
I've put in way too much time to dump this shopping cart!

Thanks,
Chad
www.creativeoutdoorkitchens.com/shop

Hi Guys,

I just ran a few tests through our authorize.net account using the latest builds, and all the information came through for me here.

Hey Paricia,
What do you mean by...using the latest builds?
When you say all the information came through-is the actual item and description listed.
I'm getting all the customer info, credit card total, address,etc...just not getting the actual item and/or description. So it's impossible to tell what they bought without contacting them. Pretty pathetic!
Am I missing something?
Thanks,
Chad

By builds she means updates. So by having all the latest builds she means the program is up to date.

I've done the same thing and all information came through for me. Meaning everything, including item description.

There are so many providers out there for authorize.net, some are probably better than others. I know there's a huge difference in price between them. It really seems like a crap shoot when trying to choose which one. Maybe it has to do with a problem with the provider you chose to use? Because it doesn't seem to be a problem with SCC. At least not with me.

Thanks Craig.
I haven't tried troubleshooting the provider yet.
I didn't think that mattered, as the info goes from the shopping cart to authorize.net, then to me. Anyway,
I'll keep diggin'.
Is the latest upgrade 3.1?
Thanks,
Chad

3.1 is the latest version of SCC and modules. I just ran a few test here with my authorize.net account and all information came through for me as well.